Privacy Policy

This Privacy Policy explains how YM Candles ("we," "us," or "our") collects, uses, and shares personal information when you visit our website, place an order, contact us, or interact with our online store. YM Candles is based in Port St. Lucie, Florida, United States.

Information We Collect

We may collect the following types of information:

• Contact and order information, such as your name, email address, phone number, billing address, shipping address, and purchase details.
• Payment-related information needed to process your order. Payment details are processed securely by Shopify and our payment providers; we do not store full credit card numbers.
• Account and customer service information, including messages you send us, product questions, preferences, and order support requests.
• Device and usage information, such as IP address, browser type, pages viewed, referring pages, and interactions with our store.
• Marketing preferences, such as whether you choose to receive emails, SMS messages, promotions, or updates from us.

How We Use Your Information

We use your information to:

• Process orders, payments, shipping, returns, and customer support requests.
• Communicate with you about your order, account, questions, or requested services.
• Improve our products, website, customer experience, and store operations.
• Send marketing messages only when permitted by law or when you have chosen to receive them.
• Protect our store, customers, and business from fraud, abuse, unauthorized activity, or security issues.
• Comply with legal, tax, accounting, and regulatory obligations.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help the store function, remember preferences, understand website traffic, personalize experiences, and measure marketing performance. You can usually control cookies through your browser settings, but disabling cookies may affect some store features.

How We Share Information

We may share information with trusted service providers that help us operate our business, including:

• Shopify, which hosts and powers our online store.
• Payment processors, fraud prevention providers, shipping carriers, fulfillment partners, email or SMS providers, analytics providers, and marketing tools.
• Professional advisors, authorities, or other parties when required to comply with law, protect rights, prevent fraud, or respond to valid legal requests.

We do not sell personal information in the ordinary meaning of selling customer lists for money.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce services to us and to support purchases made through our store. Shopify may process information in accordance with its own privacy practices and applicable law.

Your Choices

You may unsubscribe from marketing emails by using the unsubscribe link in our emails. If we offer SMS marketing, you may opt out by following the instructions in the message. You may also contact us to request help with access, correction, deletion, or other privacy requests related to your personal information.

U.S. Privacy Rights

Depending on where you live, you may have rights to request access to personal information, correction of inaccurate information, deletion of personal information, portability, or to opt out of certain uses of personal information. We will respond to privacy requests as required by applicable law.

Data Retention

We keep personal information for as long as needed to provide services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Processing

Because our store uses Shopify and other service providers, personal information may be processed in the United States, Canada, or other locations where our providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact YM Candles through our contact page or at the email address listed in your order confirmation.